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We have provided you with detailed sizing information, based on information we have from our manufacturer. Please note that sizing guidance given next to the shirts is on a TO FIT basis, so the shirt will be larger than the actual measurement given.

The women's longer-length tops are VERY stretchy, and are designed to be very fitted (i.e. tight).

Their actual (unworn) measurements are significantly smaller than the same sizes in other tops.

The guidance measurements given next to the shirts are supposed to represent what size person they fit. They are not the actual measurements of the garment itself, which naturally need to be larger than the person they are designed to fit.

We use Royal Mail, and send all our parcels first class as standard.

Standard delivery to the UK is £2.95. Guaranteed delivery options are available during checkout for an additional charge.

Dispatch refers to the period of time it takes for us to make your customised product and pass it to the postal service or courier for delivery.
This is different to the delivery time, which is how long the delivery service takes to get the package from our offices to your home.

We try our best to get your order to you as soon as possible. After dispatch, our standard delivery (Royal Mail First Class) typically arrives the next day in the UK, in 6 days to the EU and 10 days worldwide. It is important to note that delivery times are out of our control, as we do not deliver the goods ourselves.

Yes you can. When you checkout, select the Special Delivery option. Special delivery, offered through Royal Mail, can help to guarantee that you receive the ordered good by a particular day. The additional charge for special delivery depends on the number of garments that you order, as well as their weight. Special delivery for Saturday carries an additional charge of £3 on top of the existing prices. By going with the special delivery option, we will be provided with a tracking number, which can be used on the Royal Mail website to track your parcel in transit.
While special delivery is a very secure form of delivery, Streetshirts cannot be held responsible for any parcels lost or delayed, as service is run and controlled directly by Royal Mail.
Special delivery is only available on parcels being delivered within the UK.

Whilst Royal Mail normally deliver all first class post within 1-2 working days, they can on occasion take longer. In the unlikely event that your goods do not arrive, allow 14 days before calling us. We cannot authorise any remakes before this time has passed as Royal Mail have been known to deliver within this time.
If you paid to have special delivery, contact us immediately as we can provide you with the tracking reference to chase it with Royal Mail.

Our dispatch times are the best on the web.

If you order a stock item before 2pm Mon-Fri, we aim to dispatch it the same day. If you order a non-stock item before 2pm Mon-Thurs, we aim to dispatch it the following day.

Stock item orders over the weekend are generally dispatched on Monday, and non-stock items ordered over the weekend on Tuesday.

We make all the shirts especially for you. As they are customised just for you, we cannot accept them for return unless they are faulty or your instructions have not been followed. We cannot re-sell your garment. Refunds will be made against the original form of tender.

If we have sent you the wrong size garment, we will absolutely remake it for you in the right size when you return it. If we have sent you the garment you ordered though, we will not be able to accept it for return as we have made it just for you. We do provide sizing information on the site, which acts as a guide when choosing your size.

If we have accidently sent you the wrong colour, you can absolutely return it and we will remake it for you. If we have sent you the colour you ordered, however, we cannot accept it for return as it has been made just for you. The colours on screen all have names which appear when you select them, and the colour is also written next to your shirt in your basket. Please do check these carefully, as colours can appear differently on different monitors.

Unfortunately not. We print the image exactly as you give it to us, and if your image is not of a high quality that is a shame, but is ultimately down to you. Our process is automatic, and artwork doesn't get checked. Please see our FAQs on images for more information.

Log in to your account and click on "Order History". Select the order you would like to return and click the button marked "Request Return" to display a returns form. This returns form is available for 8 days following the dispatch of your order. Package the merchandise to prevent damage, enclosing this completed form. Send the merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return. Proof of posting is not proof of delivery.

Please note that the return costs are not pre-paid. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. In cases where we do refund return postage, we will only refund the cost of standard Royal Mail registered post. If you choose to use any enhanced return option, such as Special Delivery, this will be at your expense. You must return the goods, together with their packaging, in the same condition as supplied to you. Returns are sent at your risk.

The artwork is automatically generated from the design you provide, so the sizing is decided by you. We do it exactly as you design, and don't alter it in any way. Do note that the top you design on is being worn, so the design area available is the normal visible area when worn. It would be very unusual to want text or images going round the side of the shirt.

Also, the women's longer length tops, as mentioned in the sizing FAQs, are designed to be tight and stretch around the body, so the designs will seem smaller before you put the shirt on.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998.)

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We do not sell, trade or otherwise pass on your details unless it is necessary to complete your order. We will give you the chance to refuse any marketing emails from us.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us, or using the "my account" feature of this website. If you find any inaccuracies we will delete or correct them promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

We check address information against the electoral roll, may require further proof of address and pass details of fraud attempts to the relevent authorities.

Streetshirts uses the highest levels of security available to look after your information and protect you from fraud.

Our payments are handled by Protx via our secure server, protected by 128-bit SSL encryption. Look for the padlock symbol at the bottom right of the screen when you enter your card details. That way you know the site is secure.

Your card details will never be visible to anyone else and are not stored by us.

As part of our ongoing commitment to reduce fraud, certain orders will be chosen for further verification.

We have had reports of people receiving emails or calls from individuals claiming to represent streetshirts, and asking for copies of identification or financial documents. These emails/calls are not from us and are an attempt by fraudsters to trick you into revealing sensitive personal details.

If you receive such a communication, please call us on 0113 320 3122, and don't reply to the request.

Definitions
"Streetshirts®" should be read as: "E Consulting UK Limited trading as Streetshirts®. Registered in England number 5176830. Registered office Unit 14 Kirsktall Industrial Park, Leeds, LS4 2AZ "

Introduction
Before you place an order you should read these Terms and Conditions in full. If you do not agree to any of these Terms and Conditions then we will not accept your order.
Visitors under the age of 16 should not register with this website or submit any information to us.

Images
We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise.

Acceptance of your Order
Shortly after you have placed an order with us by pressing the 'Pay button' an email will be sent to you acknowledging the details of your order. This email is not an order confirmation or order acceptance from Streetshirts®.
Order acceptance and the completion of the contract between you and Streetshirts® will take place when your order is dispatched, unless you have cancelled the order in accordance with the Order Cancellation instructions set out below. We will take payment for your goods on submission of your order.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being out of stock - see Product Availability
- Our inability to obtain authorisation for your payment
- The identification of a pricing or product description error
- Your design being too complex to print
- Breach or attempted breach of any Terms and Conditions for any special offer
- Orders that we have reason to belive may include copyrighted images symbols logos or marks, indecent or pornographic images, or prints symbols or text that in our opinion others may find offensive
- Failure to meet the eligibility to order criteria set out in the Terms and Conditions
Internet orders will be confirmed by email. Should you not receive confirmation within 2 business days, please contact our order line on 0113 320 3122.

Order Line
Our operators will be delighted to help you place an order over the telephone, advise you on the range of merchandise we offer on our website and help you with queries about payment. Our order line is open from 8am to 5:30pm (GMT) Monday to Friday. Please call 0113 320 3122. Opening times may vary without notice.

Order Cancellation
We start work on your order immediately, so no cancellation is allowed.

Payment Methods
We accept payment by Visa (Credit and Debit), MasterCard, American Express, Maestro, Switch, Electron and Solo.
We accept card payments in GBP, EUR and USD.
Please note that Streetshirts® does not accept cash or cheques as payment online.

Pricing Policy
Price are shown on our website in GBP, EUR and USD and are inclusive of VAT, where applicable.
Prices may change and offers may be withdrawn at any time.
VAT free prices are quoted for deliveries outside the EU, where applicable. Regardless of whether VAT applies or not the total price payable by you remains the same: For deliveries outside the EU the sales price is increased by an amount equal to the current VAT charge from the net sales price for deliveries in the EU.

Product Availability / Information
We feature products on our website that have been carefully selected for Online Shopping. Once an item is sold out it will be taken off the website at the earliest opportunity and may not be available again.
Prices of products may change from time to time. If items that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order.
If we cannot contact you or receive no response to our email, we will continue to process the remaining items on your order. All items are subject to availability.
If, due to unforeseen circumstances, it is necessary to substitute an item, the item will be of equal or greater value than that which it replaces.


Delivery Information

Standard delivery costs £2.95. Time shall not be of the essence in relation to this contract.

UK Delivery:
Please allow 5 days for delivery of products you have purchased on the Streetshirts® website.

Worldwide delivery:
Please allow 5-14 days for delivery of products you have purchased on the Streetshirts® website.

Import Duty:
Streetshirts® cannot be held responsible should local customs authorities wish to confiscate any particular item, or charge any import duty. The recipient is responsible for paying the duty.

Acceptance of delivery:
We will require you to take delivery of the goods ordered when tendered to you. If you fail to make alternative arrangements with the courier engaged to deliver the goods to you within 14 days after the first attempt to deliver goods to you has occurred, then we may, at our complete discretion, store and insure the goods ordered at your cost until delivery can take place or the goods can be returned at your cost to our custody.
In either event, we reserve the right, at our complete discretion, to set off any of these costs or any consequential costs reasonably incurred by ourselves as a first charge against any monies we have received from you in respect of the order. Such recovery of costs would be without prejudice to our rights otherwise under these Terms and Conditions.

Your Risk
Upon the delivery of the goods ordered or at such time as the goods are first tendered for delivery on our behalf to you, the risk of damage to or loss of the goods ordered shall pass to you.
However, at all times the legal and equitable title in the goods ordered shall not pass to you and shall only do so, if and when, we have received the clearance of your full payment for the goods and any interest due under these Terms and Conditions.
We are obliged to reserve all our legal rights in the goods ordered until title in the same passes to you under these Terms and Conditions.

Bankrupty etc
For the avoidance of any doubt, in the event of your becoming bankrupt or committing any act of bankruptcy or becoming insolvent or making any voluntary arrangement we reserve to ourselves the right to cancel the contract for the goods ordered and any contract for the delivery to you of further goods and, where the goods ordered have already been delivered, to be immediately entitled to payment for the goods in question irrespective of any prior agreement to the contrary between us.

Returns Policy
Customised, perishable or bespoke items cannot be returned unless faulty or your instructions have not been followed. Refunds will be made against the original form of tender. All underwear is non-returnable if worn.
For sales to businesses, goods may only be returned if faulty or incorrectly supplied.

Returns Instructions
By Post:
In the "My Account" area of this website is a Returns Form with clear instructions on how to return merchandise to us for refund or exchange. This returns form is available for 8 days following the dispatch of your order. Complete the Returns Form indicating whether you would like a refund or exchange. Package the merchandise to prevent damage, enclosing the Returns Form. Send the merchandise using registered post or other secure method of delivery, retaining the receipt until you have received credit for your return. Proof of posting is not proof of delivery.
Please note that the return costs are not pre-paid. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. In cases were we do refund return postage, we will only refund the cost of standard Royal Mail registered post. If you choose to use any enhanced return option, such as Special Delivery, this will be at your expense. You must return the goods, together with their packaging, in the same condition as supplied to you. Returns are sent at your risk.
Returns Address: Streetshirts®, Unit 14 Kirsktall Industrial Park, Leeds, LS4 2AZ

Security
The order you place and the payment you make are sent via a system which uses 128bit encryption to prevent the details being read by any third party. Encrypted pages are indicated by a "padlock" symbol in most web browsers.
We reserve the right in ensuring the utmost security of the process we use to record the contents of any telephone communication with us and to request at random and at our complete discretion proof of any of the details provided to us in any transaction and we may decide to limit the value of any order we are prepared to supply until such proof has been provided to us.
It is our policy to pass on any evidence of fraud to the relevant authorities.
We are always available for you to place an order over the telephone or by fax at 0113 320 3122 should you prefer not to use the Internet.

Privacy
Our priority for you as our customer is to maintain the privacy of the information you have supplied us with at all times and our company is registered under the Data Protection Act in regard to such information.
Subject to the necessary collation and assimilation of data by ourselves and by those who advise us to help us improve the service we provide, we only pass on information about yourself to others approved by ourselves and, at any time, you may notify us of your wish to limit the use of such information in this respect.
We will make use of "cookies" to collect information automatically. However, their use will not damage your system.
Your sending of any information to us will constitute your acceptance of our use of that information as set out in these Terms and Conditions. We may make changes to these Terms and Conditions from time to time and your continued use of our services will again signify your acceptance of such changes.
In the event that any of the information you have provided to us about yourself changes, you may amend the same on our web site or tell the amendments to us over the telephone at 0113 320 3122.

The Website
We may change the Streetshirts® website and correct or update information (including product information) on it at any time without notice. Except in relation to the description of products and services available for order from our website, we do not guarantee and are not responsible for the accuracy of any information provided on the website.
We do not represent or warrant that the material contained in the website, any of the functions of the website and the server will operate without interruption or delay or will be error-free, free from defects, viruses or bugs or compatible with any other software or material.
Accessing the website is entirely at your own risk. You must not transmit through or to our website any defamatory, threatening, obscene, distressing, harmful or pornographic material or material which may infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy) or which does not comply with all relevant laws.
Photographs are © Copyright of Streetshirts®. None of the photos on this site may be used without the expressed permission of the photographer. All of the images used on this site are subject to copyright law, and may not be reproduced in whole or in part by anyone without prior written consent.

Liability and Indemnity
We do not exclude or limit our liability or the liability of any other person for death or personal injury resulting from our or their negligence or for fraudulent misrepresentation. Except as set out above and in relation to our contractual obligations to supply goods and/or services following acceptance of orders placed on our website, neither we nor any of our agents, affiliates, directors, employees or other representatives will be liable in contract, tort, negligence or otherwise for any loss or damage whatsoever in any way connected with your use of the website.
We shall not be liable for any indirect, or consequential loss of whatever nature, including damage to software or hardware, loss of data, damage for loss of business, loss of profits, or any other indirect or consequential loss arising out of or in connection with your use of the website (including without limitation, any such loss arising out of or in connection with any order placed on the website, whether or not accepted by us).
You agree to indemnify us and our agents and officers, directors and employees, immediately on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of these Terms and Conditions by you. We may terminate your use of the website immediately if we consider that you have breached these Terms and Conditions.

Jurisdiction
The website is controlled and operated in the UK. These Terms and Conditions and all matters connected with any order you place in our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with or arising out of the website or any order you place on the website.

General
We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect.